Shipping

COVID-19 UPDATE.

WE ARE USING THE ROYAL MAIL AND SHIPPING ORDERS PROMPTLY WITH 24 HRS OF RECEIPT.

SOME DELIVERIES ARE TAKING LONGER THAN NORMAL DUE TO CURRENT SITUATION, BUT ARE ARRIVING EVENTUALLY. MOST GET THROUGH IN GOOD TIME.

IF YOU WOULD LIKE YOUR ORDER PROMPTLY WE SUGGEST ORDERING THE FIRST CLASS DELIVERY FOR FASTER DELIVERY TIMES.

PLEASE BE IN TOUCH IF YOU HAVE ANY ISSUES BUT HOPEFULLY YOU WILL GET YOUR ORDER IN A REASONABLE TIME FRAME.

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We pick, pack and dispatch all our orders in house from our offices in Suffolk.

Orders are picked and dispatched from 9AM - Midday.

  • Orders placed under 2 kilograms are delivered via using the Royal Mail Second Class Standard Parcel Service, arriving within 3-5 working days.
  • Orders over 2Kg are dispatched using Team C Express Logistics / APC, next day delivery.

You will always receive email confirmation of when your order has been fulfilled.

All orders received before 11:30am on a weekday will be dispatched in the first post the following day, usually arriving within 1-2 working days.

All orders received after 11:30am on a weekday will be picked and packed the following day and go out in the post the next day, usually arriving with 2-3 working days.

Any orders placed after 11:30 am on a Friday, on on a Saturday, Sunday , will be dispatched on the following Monday and go out in the second post on a Monday (or in the case of a Bank Holiday Monday they will go out on a Tuesday.)

INTERNATIONAL ORDERS

All international orders outside the EU have no right of refund or return due to the prohibitive shipping costs of receiving returned goods.